Membership FAQ

County Veterans Service Officers and their office staff across all one hundred North Carolina counties. Each county office holds one membership. The membership covers the primary contact (county director) plus every staff member added to the account.

A county office with a director and two additional staff pays eighty dollars per year.

July 1 through July 1. Renewal is expected between July 1 and September 1 each year. A twenty-five dollar late fee applies automatically to any renewal paid after September 1. There is no grace period.

All counties registered before September 1, 2026 receive free access through September 1, 2026. After that date, dues must be paid to continue access.

Any new county entering the system after September 1, 2026 receives free access through July 1, 2027.

Standard annual renewals begin for all counties after July 1, 2027.

A twenty-five dollar late fee applies to any renewal paid after September 1 of each year. The late fee is added to the renewal total at checkout automatically. There is no grace period.

No. NCACVSO does not renew memberships automatically. The primary contact receives a renewal reminder before the deadline. Renewal must be completed manually each year.

The primary contact is the person at your office who signs up first. That is typically the county director. This person handles everything on the billing and administrative side: adding and removing staff, paying annual dues, renewing the membership each year, registering the office for the annual conference, and viewing office invoices.

Staff members can log in to the members area, view member-only content, update their own profile, access event information, and view their CEU credits. Staff members do not see invoices, do not renew the membership, and do not register the office for conferences. Those actions belong to the primary contact only.

The primary contact logs in, opens the Manage Staff page from the members dashboard, clicks Add Staff, enters the new staff member's name and work email, and saves. The new staff member receives a welcome email with a login link.

Staff added mid-year do not incur a separate charge. The seat fee for the new staff member is included in the next annual renewal.

The primary contact logs in, opens the Manage Staff page, finds the departing staff member in the list, and clicks Remove. The staff member loses access right away. Remove former staff promptly so your roster stays accurate.

The outgoing primary contact can transfer the role to a successor from the Manage Staff page before leaving. If the role was not transferred before the person left, contact NCACVSO at ncacvsotreasurer@gmail.com and the admin team will reassign the primary contact role on the back end.

Two options. Credit card or debit card processed securely at checkout, or check mailed to NCACVSO. The confirmation page and the invoice email both show the mailing address and the amount due.

Make checks payable to NCACVSO and mail to 104 E Main St, Franklin, NC 28734. Include the invoice number on the memo line so the payment can be matched to your office.

The primary contact can log in and open the County Invoices page from the members dashboard. Every order for the office appears there with a printable receipt. Staff members do not see this page.

Annual dues and conference fees are not refundable once paid. Contact NCACVSO at ncacvsotreasurer@gmail.com if you believe a charge was made in error.

The primary contact registers the office. Staff members do not register themselves individually.

Conference registration opens on the website once NCACVSO announces the date and location each year. Your office must hold an active membership before you can register for conference.

One hundred fifty dollars per attendee, every year. Banquet and hospitality night guest fees are added separately at checkout if you bring guests.

Go to the NCACVSO Member Login page. Enter the email address you registered with and the password you created from your welcome email. If you have not set a password yet, check your email for the welcome message and follow the password setup link.

Check your spam or junk folder first. The welcome email comes from noreply@ncacvso.org. If the message is not in spam, contact NCACVSO at ncacvsotreasurer@gmail.com and the admin team will resend it.

Go to the login page and click the Lost Your Password link. Enter your username or email and follow the instructions in the reset email.

No. Each staff member should have their own account tied to their own work email. Shared logins create a security risk and make it hard to track who did what on the account.

Reach NCACVSO at info@ncacvso.com or call (828) 349-2151. Include your county name and a short description of the problem. The team aims to reply within one business day.